FAQ
General Information:
What is 511GA?
511GA is Georgia’s official travel information system, operated by the Georgia Department of Transportation (GDOT). It provides real-time updates on traffic conditions, road closures, construction, and more to help you travel safely and efficiently.
Is 511GA free to use?
Yes! All 511GA services—including the website, mobile app, phone system, and My511—are entirely free to the public.
Can I speak with a live representative?
Yes. 511GA offers 24/7 live operator support. Dial 511 and follow the prompts to speak with a trained representative for assistance with traffic updates, road conditions, or to request roadside assistance if needed.
What areas does 511GA cover?
511GA provides information for all major interstates and state routes across Georgia.
Do your cameras record?
No, our cameras do not record. Any video footage from these cameras is not available.
Traffic and Road Conditions:
Where does 511GA get its traffic data?
511GA is located inside the GDOT's Transportation Management Center (TMC) and is powered by NaviGAtor, GDOT's advanced traffic management system (ATMS). Data is gathered from a variety of sources and then relayed back to the 511GA system:
- GDOT intelligent transportation systems devices, such as traffic sensors and CCTVs
- Partnered navigation apps
- Law enforcement and emergency responders
Can I check road conditions for a specific route?
Yes. Use the interactive map on the website or app to view conditions along your route, including incidents, closures, and delays.
Can 511GA help if I'm stranded on the road?
Yes. If you’re in need of roadside assistance on a Georgia interstate, dial 511 and select the option to speak with a live operator. They can connect you with HERO (in metro Atlanta) or CHAMP (statewide). If you are experiencing an emergency, please dial 911.
What is a My511 account?
A My511 account lets you personalize your travel experience. You can save routes and cameras, set up traffic alerts, and receive notifications via email or text.
How do I sign up for My511?
Visit https://511ga.org/my511/register and follow the prompts to create a free account.
Can I receive alerts for specific times or days?
Yes. You can customize when and how you receive alerts, perfect for daily commutes or weekend travel.
I'm having trouble with the website or app. What should I do?
If you experience technical issues, visit the Help page or contact support through the Contact page.
Who do I speak to if I have a question or comments?
For any questions or comments, click on the “About” menu, then click on “Contact Us”. A page will pull up for you to fill out the required fields for your request.